The Grange

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Customer Service

Shipping & Delivery
All items will be despatched according to the option selected by the customer at the checkout.
Privacy & Security
Basically, we won't sell your personal information to the russian mafia or spam you.
All payments are handled securely via RBS Worldpay. We do not retain or store any credit card details - that way nobody can hack our site, steal your details and book a holiday to the Maldives using your credit card.
More formal lawyer-friendly information is coming soon.
Ordering, Returns, Replacements & Refunds
The customer has the right to cancel the purchase within seven days of the sale, or within seven days of receipt of the goods (whichever is the longer).
If the order is canceled before dispatch a full refund will be issued.
If the goods are being returned the refund will not be issued until the item(s) have been received by us and checked.
Returned items will only have the cost of the item refunded not the cost of postage.
All costs associated with returning the item to us are the customers responsibility.
Company information
Company name: Frogmore Grange Ltd
Company number: 06091639
Registered address: Frogmore Grange, Frog Lane, Balsall Common, West Midlands, CV7 7FP.
Telephone: 01676 532384

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